Enhance clinical trial site capabilities

Site Success Services

Site Success Services

BBK’s suite of site success services reduces burden on site staff and provides the know-how to create a successful patient recruitment environment.

We help study sites meet enrollment goals quicker with services that support prescreening, referral management and patient communications, while empowering high-level performance.

Accelerates enrollment rates

Accelerates enrollment rates

 

Increases qualified referrals

Increases qualified referrals

 

Reduces site burden

Reduces site burden

Improves patient & site experience

Improves patient & site experience

Our services create the trust and confidence patients need when deciding to participate in a clinical trial

We believe that relationship-building begins the first moment a patient becomes aware of a clinical trial opportunity. Our services are designed to not only quickly respond when patient interest is at its peak, but to do so with authenticity that fosters trust and human connection.

Secondary prescreening

We accelerate referral processing and reduce screen failure rates with secondary prescreenings that confirm preliminary eligibility and patient interest.

Clinical Trial Patient Recruitment, Support for Investigative Sites

Global call center

Our global call center provides support in all countries, in all time zones. We offer flexible staffing options, including nurse call center representatives, depending on the complexity and needs of the study. We deliver services that are strategically appropriate for any study environment and any budget.

Call Centers for Global Clinical Trials

Multiple communication channels

To facilitate communication during the patient intake and prescreening phases, we offer patients multiple ways to engage with us, including email, text messages, telephone chats and video calls.

For Sponsors: Clinical Trial Site Support Services

Study ambassadors

To remove some of the administrative bottlenecks at study sites that can impact referral processing, we provide on-site study ambassadors who can support multiple functions.

Study ambassadors
 

Dynamic referral processing

As part of our commitment to ensuring the best experience for patients and site staff, we prioritize the enrollment process. We recognize that while site staff may not always have the time to log into an online portal to retrieve referrals, it is important not to leave patients in limbo between the time they provide their data and the time they are contacted by the staff. With our dynamic referral processing, we shorten that timeline, making the experience better and faster.

How can we help you today?